It is very important that the customer inspect his or her order within 48 hours of receipt of merchandise. The customer must carefully inspect the graphics and product counts for any items ordered. All displays should be assembled upon arrival to ensure proper fit and that all parts have been received. By doing this, the customer will verify that all parts were received and that the condition of products meets expectations.
Product Warranty: Any items found to be defective will be replaced or repaired at the factory's discretion. Warranties are not transferable. It does not cover damage due to accidents, normal wear and tear or abuse. Warranties vary by product- consult the product page or the information sheet that arrived with your product for more information. The warranty begins on the ship date. If a customer reports a defect of unknown origin, and the digital photo provided by the customer does not resolve the issue of origin, we will issue a Return Shipment (RS) label to retrieve the product for evaluation. The warranty status will be determined once product has been inspected. We issue pre-paid RS shipping labels by forwarding a FedEx provided link to the customer via email. The RS label must be retrieved by the customer and printed within 10 days of issue before the link expires. NOTE: If we have covered the cost of freight for return of a product and it is later determined that damage is not covered by warranty then the customer will be billed for all freight charges incurred.
Warranty and Freight Charges: As previously mentioned, the warranty is based on the ship date. If the claim is initiated under 30 days from the ship date, we will pick up the freight cost in full to and from our facility. This is usually done via FedEx Ground Service. If the claim is initiated over 30 days from the ship date, we will pay for FedEx Ground Service only from our facility. If expedited freight is required, the customer is responsible for the full cost of shipping.
Returns: Claims for shipping damages or count discrepancies must be reported within 10 business days of receipt of merchandise. Non-imprinted standard items may be returned within 30 days of receipt and will be assessed a 15% restocking free. Credit will not be issued for merchandise arriving at our facility that is damaged and/or unfit for resale. We reserve the right to refuse a return. Returns arriving after 90 days may be refused. For special situations, contact email@example.com.